Refund policy

1. Refund Policy. We take pride in our Dollar Curl Club products and want you to be happy using them.  All of our products carry a 30-day return policy.  If you are not satisfied with a product you purchased from dollarcurlclub.com, you can return it for a refund within 30 days of your receipt of the product. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information. To the extent allowed by applicable law, products purchased from an unauthorized retailer are not covered by our return policy. 

If you wish to return part of your order, we will refund the retail price of each item from your original order.  For example, if you purchased a Deluxe Standard Kit ($38 value) and choose to keep Curl Defining Cream ($10 value), your refund will be $38 - $10 = $28.

 

2. Returns Process. Refunds will be returned to the original form of payment. To initiate a product return or exchange, contact our customer support team at: hello@dollarcurlclub.com.  In your email, include: (1) your name, (2) phone number, (3) Order ID, (4) product you wish to return, (5) proof of purchase, and (6) a brief summary of your reason for return. If your request is timely, complete, and not rejected for suspected fraud, abuse, or other reasons described below, we will issue you further instructions to complete the return.  You will be responsible for the return shipping cost once approved. Unless otherwise stated, refunds do not include any fee that was charged for the shipping of your order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We reserve the right to limit returns, and to track returns initiated from the same name, email address, billing address, mailing address, or IP address.  If we believe that a customer or potential customer has been or is likely to take advantage of our return policy, or otherwise purchase products for reasons other than personal use, we reserve the right to deny sales or returns to any customer.

You can always contact us for any return question at hello@dollarcurlclub.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.